11 Dec, 2019 → by ClaimboUser822419
Don’t buy there. Terrible customer service

1

I have been Nordstrom in-store customer for many years, spending tens and tens of thousands of dollars. This is my last order. I will never shop at Nordstrom again, either in store or online. They have the worst customer service. Usually, I buy in-store. This time I decided to buy the stroller. However, sales people in the kids department did not know anything about the strollers that they were selling, so I decided to buy online. The wheelbase that was sent to me from Nordstrom was not right - they sent wheelbase for different stroller. When I called customer service I had to spend at least 2 hours on the phone. It took 2 days (!!) for Nordstrom customer service to even write simple inquiry to the vendor!! They made a mistake and it takes you 2 days to put request on the wrongly sent item?? I paid $1,400 (!!) for this stroller. I am CEO of pharmaceutical company. Do I have hours to waste on this?? I also have to pack everything back? Seriously? Thanks to Nordstrom, I missed Black Friday and now have to buy the stroller at full price.
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