This is my third replaced unit which they sent us in 2016 which has failed!! The first two which were barely out of warranty broke and how this one died. Called heat surge who and explained this has happened more than m.j once who basically told me too bad and wo t send us a new one. My kids love it and we only use it for two to three months out of the year. Thks for nothing we will never buy it again and I will be telling customers to beware because heat surge doesn't care.