Update by user Feb 09, 2019 I meant "no MORE than 5 minutes..." Original review posted by user Feb 09, 2019 I placed an order online, then realized I had selected the wrong model (my bad). What followed was a grueling, unsatisfying sequence of events as I attempted to cancel the order. No less than 5 minutes after the order I searched for some way to cancel the order (like on Amazon). Nothing found. I then contacted Newegg but they were completely unable to cancel the order. Their only recourse was to email the seller requesting cancellation. Of course the reseller never responded, but my credit card was instantly charged. I emailed the reseller myself but still no reply. Days later I finally hear that they had canceled the order. Fast forward almost two weeks, Newegg finally credits back my card. In short, I don't buy from Newegg any more, and I especially avoid "marketplace" sellers from them and about any other outlet. Buyer beware!