30 Dec, 2019 → by ClaimboUser960740
Dont Buy a Hyuandai Especially Napleton Hyundai West Palm Beach

1

Update by user Dec 30, 2019 Have the damaged part that is accessible by a lift only to do the damage. That was caused. Original review posted by user Dec 30, 2019 I sent this to Florida Department of Agriculture Consumer Protection. The Commissioner handles these and investigates these complaints. I brought My Car to Napleton Hyundai 2301 Okeechobee Blvd West Palm Beach, FL 33409 for recall items on December 6 2019 at 7:40 AM. That work was completed. The Service Department brought a list of other items with an estimate for other items they found that needed repair from their expert Mechanic's inspection of the vehicle. The Service Writer Stephen asked me to think about these items while I was waiting for my car to be completed. I did, but decided to have the work by the Mechanic that does all my work for over Twenty Years. The service writer came back and told me the other work was complete. He asked if I wanted the other work done? I told him I would consider it. As I waited, he was going to get the car and came back with it in approximately 30 minutes. I then left to see my regular mechanic with the list Napleton gave me. I knew the tires would need replacing from before. I had Harvey's Trail, the mechanic, repair the items that needed done and that they look at the items. We agreed on the items that needed done . During their inspection of the vehicle on 12/10/2019 the day I could leave it with Harvey's to get a complete estimate for repairs, their Mechanic had seen four punctures on the CV axle gasket/boots. these were strategically at four points on all boots. I have kept both CV Axles so that the parts can be inspected. I took this to the dealer so they could inspect it. Mike Clancy the Service Manager Looked at the axels and told me his people wouldn't do this. He stated that rocks come off the road and cause this. He sent me on my way unresolved and they could do nothing. All the people I have spoken to, find this unlikely if not impossible. These people are mechanics. I notified Hyundai 180*-633-**** case numbers 1653**** & 1653**** They state that because I had a third party repair shop replace the damaged item they could not escalate the case. Logic tells me that a damaged part needs to be replaced. Had I left it on, it would have slung axle grease until dry leaving me on the highway broken down. At that time a hazard. If you suspect that they are doing something wrong, you don't give them a second opportunity. I am also curious that the expert mechanic at Napleton Hyundai didn't catch this during his inspection? Please let me know. I have the parts available for inspection.
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