I used this company to shop a 2lb package Sept 22,2019 I have yet to get resolution, based on what I paid for it say it would take 11-22 days ok , when I got a Final email of delivery it said Germany? So I was puzzle as to why my package end there They gave this tracking # with DHL #to follow thru when I call they could not help and told me to get in contact with Parcel so since they do not have a customer service line I emailed them. Then the two. Said my package is Prohibited? When did a cell phone case and a cell phone was prohibited which was supposed to be a gift . So then she said another email telling give them time to look into since I requested a tracking #as to when I will get it back since they claim it was coming back to me . Couple of days later I get an email stating someone try to *** into my device! Like really are you kidding so i emailed them again with that . Up till know never got a reply problem being solved I’m very slipset and I am still waiting on an answer cause now nobody sending me no email