I booked multiple hostels both with Hostelworld and on my own for trips made to multiple countries in January, 2018. One hostel in Barcelona could not find my reservation made through Hostelworld and didn't answer any emails. When I finally was able to reach them on the phone, that is when I found out they had no listing for me. So they said no problem, Hostelworld will refund. Then they send an email (the hostel) after that conversation saying no refunds. Well they told me on the phone they couldn't find my reservation, I booked elsewhere. Hostelworld has on their website that they will refund plus give you $50 toward your next hostel booking if the booking you made isn't found by by the hostel. Now both Hostelworld and the Hostel are acting like this is 100% my fault and expecting me to pay. How is it that it is a 'no refunds' reservation when the hostel says on the phone they don't even show a reservation? How is it I am paying for two nights and nobody seems capable of giving me a refund on this reservation they couldn't find but now insist is non-refundable? Not only isn't Hostelworld honoring their own webpage promises, their booking turned out to be about 12 euros more than if I had booked through booking.com. I don't know if they have a price guarantee, but it pretty much sucks to come to find out you not only overpaid, you overpaid on a reservation the hostel couldn't find but now it's 'no refunds' and Hostelworld just keeps sending me the same cut and paste gooblygook, the last one with yellow highlighting everywhere as if that makes it more official or something. Now I will just have to contest these charges with my credit card company. This company is lousy and I won't use them again. I am sick of going round and round with them via email. They need to honor their own posted policies on their website, the sugar coated words that gets people to book through their website.