16 May, 2019 → by ClaimboUser210085
don’t care about customer safety!
1
We were due to fly with them to sri lanka when sadly the bombings happened. We received an automated email offering a change of flight or refund so we opted to changed and then heard nothing back. Due to malindo air not caring about the safety of their customers we were forced to fly to sri lanka and risk our lives. We tried calling every number we could find hundred of times, we visited two different desks in airports, we send hundreds of emails and contacted them via social media and we received nothing. We were forced to take the flight and were met in sri lanka by the british embassy telling us we had to take the next flight out for our own safety. At no point did malindo air care about our safety or offer any help. It's been over a month, we've received minimal communication and no compensation. They not only ruined our holiday, cost us hundreds of pounds on calls and alternative flights but they put our lives at risk. Do not fly with them!