I've booked several deliveries through this transport company. While the customer service is generally pretty good, it's important to be aware that their phones are usually not manned after hours or on weekends. This can be really annoying for example if you want to make last minute changes to a Monday morning delivery. I once raise this with them but they said that they currently only operate during business hours. Their pricing is pretty good on pallets and bulky items, but for small stuff you're better of using Australia Post.