We had registered our domain name with DSLExtreme. Paid for many years in advance. We physically moved our business and cancelled internet services with DSLExtreme, however our domain name was still paid up for more than 3 years. 2 days before the domain service ends we are trying to get a transfer code to move domain service to another company. DSLExtreme wastes more than 7 hours of my time on various phone calls, never once can I speak to anyone actually in a Domain Department. First they tell me that we cancelled the domain name back in 2008 (when we stopped internet service with them). I explain that they still hold the domain name as their reminder email about renewal being necessary shows. After 7 hours, still no transfer code -- not even the billing department can actually call and speak with someone in their domain department. But apparently I can renew with them, I just can't transfer to another company HOSTAGE SITUATION. RUN RUN RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN