We were in the york store to buy a shock collar for our dog we asked very specific questions and were not allowed to open the box in store after getting to our car we opened the package and determined the info we were given was false we went back in the store to try to get a refund/return because it's no good to us and the manager was a real [censor]. He refused to return it and refund us even though his employee provided us with false information about the product. The name of the manager is brent. We would like someone to contact us to get us a refund we are very unsatisfied with the service given to us everyone in store was rude and not helpful in any way.