This company is bad to the bone. Harrassed our trainee administration officer into purchasing toners. Relentlessly pursued her until she ordered. We received 4 toners that we needed to exchange. Deltec Manufacturing claims to have received only one return and it has taken over 3 months of continuous calling of the head office and still no resolve. Staff continue to tell us someone will call back They never do! Customer service staff get aggressive when I call to find out what is happening. I have taken my complaint to the Department of Fair Trading and would encourage anyone else having these type of issue to do likewise.