I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at no point did they call me to tell my they couldn't run my card i got no email or call/voicemail... and of course pack rat wants to blame the customer and charge me another fee for redelivering... I will never in my life use them again