I owned a small Restaurant . one of their sales person came and promised to give a retail rate. my monthly bill range from $800 to $1300. last it went up to almost $ 1600. and guess what is the bill this month, it's $ 5365. oh my god! i tried to call the person who signed me up . no one answed phone. they charged me 25 cents for each KWH . I am reporting them to the better business bureau. and I am hiring a attorney.