14 Nov, 2019 → by ClaimboUser64764
DO NOT PURCHASE FROM KOHLER WEBSITE
1
Beware the "free" shipping hook. We ordered 2 sinks, not knowing which color would look best. When we went to return one sink we received an RA and went to ship it, UPS and Fedex wanted OVER $300 in shipping for a sink that was $500. I contacted Kohler, I was repeatedly told that Kohler policy is they do not provide assistance of any kind, meaning, pound sand customer. They will not send out a shipping label so you can pay them their reduced shipping fee's. So as I said, make sure you want what you ordered or be prepared to pay some CRAZY shipping fee's if you have a large item.