I have a 2 year fully paid service contract with Service America. My dryer is not drying my clothes & the lint filter is not working causing lint/dirt to build up on the inside of the dryer door. I called Service America for an appointment. 1) Even with a fully paid contract Service America charges $45.00 for a service call & you must pay up front or they will not give you an appointment. I had to pay the $45.00 service call fee yet it is over 2 weeks later & my dryer is still not fixed. 2) Service America gives only 5 hour windows. I asked for a 3 hour window & was told they do not offer 3 hour windows - they only offer 5 hour windows. Service America does not respect your time. Their advertisements are blatant lies. They are understaffed & Once they have your money they disregard your needs. Their service contract is 1 sided for their benefit. They shamelessly ignore customers needs 2) My 1st appointment was scheduled for Fri 5/18/18 between 8 am - 1:00 pm. After waiting 3 hours for them to show up, I received a call that the serviceman was sick and not working that day. They rescheduled the appointment for Tues 5/22 between 8am - 1:00 pm. Why did they make me wait 3 hours to advise the serviceman was sick? Complete lack of respect & unprofessionalism. The serviceman shows up on Tues 5/22 & inspects my dryer. He advises me that my air lint filter needs to be cleaned & although I have a paid service contract I must pay $149.99 to have my filter cleaned as that is not covered in my contract. He then said that he does not clean filters & had me schedule another appointment to have my dryer filter cleaned. The appointment was supposed to be today Thurs 5/24 between 8:00am - 1:00 pm. By 11:00 am the serviceman still had not showed up. I called customer service & spent the next 32 minutes on the phone trying to get an update (15 minutes listening to music before customer service picked up, another 10 minutes on hold while they were digging up info on my account & another 8 minutes talking to the rep.) She finally got back on the phone & advised that the serviceman was injured. I asked if that meant he is not showing up at all and was told I had to wait for someone else to call me back. That was the only info the rep had. 5 minutes later I received a call that Service America was cancelling todays service call due to the injured technician. The soonest they could reschedule my appoint is for next Thurs 5/31 between 8am - 1:00 pm. This is where I stand. Service American is extremely understaffed with repairmen. They cancelled 2 appointments with me in less than 1 week. They did not advise about either cancellation until 3 hours into the appointment window. They did not try to accommodate me with a sooner appointment. They can do anything they want and there is nothing the paid customer can do about it. This company is 100% UNRELIABLE, UNDERSTAFFED, INCONSIDERATE, UNPROFESSIONAL and couldn't give a damn about your time or repair. DO NOT USE SERVICE AMERICA unless you are a glutton for punishment. I had to spend almost 1 1/2 hours with 3 different customer service reps just to get to this point. (2) of the reps couldn't even pull up my service contract. 1 of them even told me I had no contract after I gave her my name, address, phone # even though they have sent me e-mails & called me to cancel. Worst company ever!