I bought several pieces for my daughters x-mas. It said if I chose expedited shipping I would receive it by x-mas eve. The order still says processing and has not shipped. They charged my credit card- there are at least 25 other complaints on various websites saying the same thing! And these orders were submitted first week of December. No one picks up the customer service line, they do not respond to emails and their chat does not work! They ruined my kids Christmas. Totally misled customers. If you don't have the means to fulfill the order just be honest! Don't take peoples money and leave them hanging! ZERO star rating!!!