These are 3rd party guys they send out and I actually saw the guy put his maroon shirt on in the car after he pulled up. They were advertising a special on hardwood floor cleaning specialist to specifically know how to clean my hardwoods. These particular hardwoods are supposed to be left dull and not have any polish on them. Well he applied paste wax which is the one thing you don't do! I called immediately after he finished and his buffer machine left a thick gray wax all over my baseboard trim. This is over 1000 sf of hardwoods, so they said they would send damage control to estimate the cleanup. Damage control came out (another 3rd party) and he was very upset with the job that was done and frankly told me to get my money back and stay away from them. I should have sued them for the $10, 000 of damage but had no time or energy and suffered my lack of researching them before I called. Please don't make this mistake, it is worth it to pay the extra $ and look at their BBB report C+!! I complained through them and they got the ball rolling and made Kiwi refund my $500+ bill. And they still send me coupons!!!