9 Dec, 2019 → by ClaimboUser659903
Do not make the mistake of trying to get a refund if you don’t live in the states.
3
I returned my defective Roomba in late August 2019 and they lost it somehow. After weeks of waiting I received a cheque but it was made out incorrectly (not their fault) I emailed until they were ignored and then started calling them. As of today, December 9, I am still waiting to receive a replacement after two promises that one had been sent and then was told that it is being “processed” and will be at least a week to do that. I doubt that I will receive my cheque before the new year. I am so incredibly upset and angry at this appalling lack of decent customer service!