SR# 9-57570**** Vin#1GYS4CKJ9HR357215 leased 2017 ESCALADE December 2018 October 2019 defect - intermittently will not start - detailed in correspondence dated January 7, January 17 and February 2020 with specific details and concerns regarding SAFETY AND WELFARE OF MYSELF AND CHILDREN. I have video evidence, witnesses (tow truck driver and service dept tech) This problem has happened eleven (11) times The problem does not happen at dealership - now to dealership over 5 or 6 times with no resolve Have made numerous attempts to contact Cadillac with not success. Most recently told to work with Mary Clark 313-****-**** with no resolve. Told she would contact dealership where I have it now and she never did. Told it was under review. No response after a call and two follow up messages. Worst customer service experience in both service department and more importantly attempts to contact Cadillac for a resolution to this problem. I want the lease terminated ASAP. I have literally been called an *** by service department in past. I have been completely ignored and will never recommend Cadillac to anyone I am in process of preparing online reviews and contacting local media to inform consumers. In addition, I have my complaint based upon lemon law statute prepared and ready to be filed as this was a vehicle under 2 years when defect appeared. How does Cadillac expect me to continue to pay and drive a vehicle that is not fully operational at all times. Cadillac is exposing itself to liabilities as I have children in the car and responsibilities regarding children that require transportation. This must be rectified ASAP. Customer care and any and all services related issues receive ZERO STARS. Robyn Howlett 732-606-**** Robyn@***.com