I joined in feb 2010. Later found out I was pregnant and continued to work out. June 2010 the girl at the desk said I couldnt work out unless I had a heart monitor. I then got a letter from my doctor when I was due to freeze my account and handed it in to front desk. It was never documented and never frozen. Recieved a bill and when I tried to rectify it they told me to get another letter and send it to the main office. So I did. When I went to pay my dues because the freeze should have been removed I seen that they still never froze my membership. They calim they cant because I had a balance and theres no proof I handed in the letter to the branch i attend. They did not try to work with me and did not care if I was going to cancel my membership. What happen to customers always being right especially I had the documentation. Not smart for business to lose a customer over a few months rather than keep them for many years to come.