They delivered the wrong POD to my location. When I called Customer Service multiple times to determine when (if) the correct POD would arrive I was given the runaround as to where the POD actually was. The correct POD finally arrived several hours later. However, between when I discovered the error and when the correct POD was delivered, I had repeatedly asked that Brian, the warehouse manager at the Van Nuys location, and/or the driver to call me with an ETA because I kept getting different stories from customer service in FL. I had traveled from TX to CA and was afraid that the POD was still in TX since no one wanted to call me back. I did not receive the calls I requested. One customer service person flippantly said that mistakes happen and that the POD numbers probably were similar. No, the POD numbers were clearly different, which I told her. She didn't care. I filed a dispute with the corporate office. I wasn't asking for an entire refund, but thought that the poor customer service and stress from getting the wrong POD would be worth at least a courtesy discount to make a repeat customer happy! The dispute person told me that the situation was not compensable since the POD arrived the same day. Seriously? Then why even have a 3-hour delivery window? I explained how stressful the situation was and that I kept getting different stories and no calls. Apparently customers should not get upset, frustrated, or stressed when they are delivered the wrong POD. I learned from the dispute and customer service staff that the PODs corporate office has no control over the specific locations. So, even though FL may reach out to the local staff at the behest of the customer, there is no guarantee that the locals will follow FL's instructions. Way to run a company! When I did finally receive the POD, I asked the driver if he received any messages to call me with the ETA. He said no, they had him driving around doing other errands. The clear message was that a customer who was delivered the wrong POD was not a priority. Who cares about the customer when the warehouse that made the error in the first place has other things to do! The sad thing is that I am a repeat customer and this is how I was treated. I have worked in the service industry and would never leave a customer with this type of experience. I spent over $2,000 on this move and they did not offer to refund me anything. Even more concerning is the lack of care that PODs has for its customers. I must say, however, that I did get excellent customer service from Frank, who was the first customer service rep I reached after discovering the wrong POD was delivered, because he at least gave me the courtesy of empathizing with my situation rather than belittling it by acting as if I shouldn't be upset. The bottom line is that they did not deliver the correct POD during the delivery window, provided atrocious customer service, and then claimed that since I received the POD on the same day they fulfilled their obligation.