this is the worst company ive ever had the displeasure of dealing with. customer service is absolutely horrendous and responds only by saying "im sorry to hear that, we will try our best". its almost as if they have preset responses and they just dont answer your questions. very insensitive. i ordered clothes for eid which should have been dispatched on july 25 and reached me by aug 2 at the latest (if they are being honest about their 3-5 days shipping promise). of course its aug 2 and my dresses are still "under production". today when i spoke to the customer service person, she said "You can wait for the order to receive at an alternate date". what the hell? no i wont wait for an alternate date. she said that after I said that its an eid (aug 8) order. what good are these clothes if im receiving them AFTER the event? before i even placed my order, i spoke to a customer service associate to make sure that i will recieve the clothes before eid. of course she promised that it "would be delivered very soon because its an eid order". they advertise their website on indian channels 24/7. im assuming they took too many orders and are struggling to keep up. thats their problem though, not the customers. dont make promises if you cant keep them. never again. just dont waste your time on these people.