I have been sending money to my family in Netherlands for years. All of the sudden they send me a message stating that they need mor information. They ask for the relationship with the people I sent mony 2 ( 2 cousins), whether I knew them personally (COUSINS DUH!!!!!!!) where do I get my money from. (None of your bussiness but ok here are my last 3 paystubs) They send the same form back an forth 3 times and tell me I am still blocked. thatI will never be able to use their services again ( I PAID FOR EACH ONE OF THOSE TRANSFERS). AND they refuse to tell me the reason. Then they went ahead and somehow blocked my moneygram account too (which had never used) I am STILL waiting for them to refund my last transfer!!!