While brewing a cup of coffee a loud noise started and coffee grounds and water flew everywhere. I quickly shut it off. What a mess it made. Once it cooled off I examined what the problem was. There was so much pressure in the pod area that it tore it apart. I sent an email with the model number and a picture. They have never responded. This is the 4th replacement in less than a year. When the last one quit brewing I contacted customer service. They made me feel like I did something wrong. I take very good care of my kitchen appliances. I need to find out where to report the danger this coffee maker can be.