Original Business Start Date: January 1999 Local Start Date: January 2001 Principal: Cathy Debruyn, Customer Care Manager Customer Contact: Cathy Debruyn, Customer Care Manager - [protected] or [protected]@alphaproductsintl.com Email Address: [protected]@alphaproductsintl.com Incorporated: January 1999, IA TOB Classification: Mail Order & Catalog Shopping, General Merchandise-Wholesale BBB Membership: This company is not a member. Additional DBA Names Alpha Products International A.P.I. American Flags Wholesale Nature Of Business The company imports various types of pocket bikes, electric and gas scooters to sell the products to store fronts and Internet dealers. The company also imports various products for wholesale sales. Customer Experience Based on BBB files, this company has an unsatisfactory record BBB Definition: Unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition: Pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. Of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. Of complaints involve product quality and difficulty obtaining proper support or assistance once the product is received. Consumer complaints primarily allege that their scooter arrives either defective or damaged. Several consumers have stated that their scooter appeared to be used upon arrival. Other consumers have stated that the quality is so poor that the parts break after a short period of use. Service issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. Consumers allege that after contacting technical or customer support, the delivery of promised parts is delayed or never received. Once received, there are allegations that the parts are defective, incompatible or broken. Refunds or exchanges are generally denied, as the company relies on terms of their Warranty and Refund Policy. Complaints against this company are now being forward to the Iowa Attorney General's office. Iowa Attorney General Consumer Protection Division 1300 East Walnut Des Moines, IA 50319 Attention: Steve Switzer The Bureau processed a total of 122 complaints about this company in the last 36 months, our standard reporting period. Of the total of 122 complaints closed in 36 months, 64 were closed in the last year. Additional company management personnel include: Ms Lecia Haggard - Owner Mr Greg Meske - Owner/Partner Additional Fax Numbers, and Email Addresses Additional Fax Numbers Fax: [protected] Additional Email Addresses [protected]@alphaproductsintl.com