1 May, 2018 → by ClaimboUser721017
DO NOT BUY FISH

1

First off, DO NOT BUY any fish from this place! I made the mistake of ordering before reading reviews and unfortunately I was not the exception. Sick fish, carelessly packed, and about the worst customer you could imagine. I ordered five discus. I was a bit apprehensive having such a delicate fish shipped but reading the information on the web page made me feel a bit more comfortable. I thought having experience they would at least be packed well. I was wrong. They came in vastly undersized leaky bags with barely enough water to cover them. It was also a low temp of 30 overnight. They stated they would take extra precautions in cases of cold weather. They did not. There was one heat pack taped to the top of the cooler which was already room temp at best by the time I opened the box and what little water there was left in the bags was very cold. Following instructions I floated them for the prescribed time and began to release. Every one of the five fish were in deplorable condition. They were all sickly with white patches and suffering from fin rot. Seriously the five worst fish I’ve ever seen. How you can possibly sell someone fish in that condition is beyond me. On to the customer service. I was very polite in my email sent less then an hour after receiving the fish. I simply described their condition and expressed my concern for their health and asked for advice on how or with what to treat them. Nearly 24 hours later he responded and asked for pictures. I sent the photos and since he saw that they were not in a bare bottom tank he refused to offer any help or advice. He sells me dying sick fish and without any remorse refuses to even acknowledge their condition. This man obviously cares nothing about his fish. And he wonders why people send him belligerent emails. Maybe he should ask himself why that is.
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