28 Dec, 2019 → by ClaimboUser654077
Do Not Buy Any Products from this company
1
I purchased a set of new gas logs with remote control from this company last year. So this fall preparing for the cold weather and I do use them in our family room on the lower level I noticed they didn't work. I called the company who installed them to come and check them out. They found the "Remote Gas Receiver Box" was defective. I called USA Pro Com and was told I had to go through their website to order the part. I was also told that the part was on backorder but should be in stock in about 5 days. THAT WAS OVER THREE MONTHS AGO! I have checked the website every morning around 6:30 am for three months! Called the company - nothing! So here we are going into January and a new set of logs that I can't use..