I ordered 4 items from the Mamba Academy who uses East Bay for some forsaken reason. Took 4 Weeks to get my order. I hate to say don't buy from the Mamba Academy but they apparently use East Bay as their sales agent. Huge Kobe fan but East Bay is abusing their relationship. I got an Exchange and Return slip so their sizes run pretty small so I want to return 1 and exchange 1. I call 1 day and 30 min on hold and no answer. 2nd day on hold for over 1 hour and no answer. 3rd day on hold for 30 min and decide to leave a voice mail. They are supposed to return my call by next day 10am PST. I get an email at about 12:30pm saying they called and left a voice mail. Their email isn't very professional either. I email them the issue of wanting to return and exchange. Response is their website says No Return No Exchanges. They are telling me "No 'Decorated' Items". Who the heck knows what a 'Decorated' item is? I didn't order anything personalized. I just ordered from the Mamba Academy site. No where on the redirected East Bay Store site does it say No Returns No Exchanges. Of course they tell me I'm more than welcome to purchase more product. What a joke of a company. HORRIBLE SERVICE AND PEOPLE