11 Aug, 2020 → by ClaimboUser696399
DJI WON’T SEND MY UN REPAIRED DRONE BACK!
1
I sent in my MAVIC PRO for a repair after it stopped connecting to my remote control and iPhone. They promptly assessed it and gave me a $600 estimate to repair it. Then they offered a 10% discount on the repair. To take advantage of that, they had to email me another link to use that discount. After asking them to resend it for 2 weeks, they never did.. I was so over their *** customer service and seeing that this model is discontinued and the Pro2 is now out and the Mavic Air 2 just came out, I declined the repair. It has now been a month since I received the repair quote, and they still havent returned my broken drone or remote control!! This is absolutely insane and completely unsatisfactory!!! User's recommendation: Don’t send in for repair u less you know in advance it’s a warranty covered issue!!