1 Jan, 2018 → by ClaimboUser615661
district leader acting completely unprofessional and mean to manager

1

I am a dedicated customer to Mastercuts in Steubenville Ohio. I have been getting my hair done there for years. I always recommend the salon to my friends, family and even when someone stops me asking where I get my hair cut/colored. On Tuesday, Nov 7th I went into the Salon to get my hair cut and colored. I have had the Salon manager do it in the past. She has always done a fantastic job, so I asked if she could do it again. I believe her name is Stephanie. I noticed major tention when I entered the Salon. That is NOT what it is normal like. I also noticed a women that seem to be the salon managers boss. I heard them call her Angie. Right away, she started saying things like, this salon is filthy and wiping her hand on the wall. She was extremely rude and talking down to the manager. The store manager kept her composure, even though she was being talk down to the entire time. The head lady, I believe her name was Angie (Maybe she was the DL), started going cabinets and such. She kept telling the manager that she should have already had all this stuff thrown away. Then the DL started throwing folders, papers and whatever she could grab. I was so uncomfortable and felt really bad for 555Stephanie the manager for how she was being treated and talked down to. I could tell Stephanie was almost in tears, but she held it together & continue to be professional. I want to continue to come there for my beauty needs. However if that DL is there that particular day that my appointment is, I will gladly reschedule for a different day.
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