I have been purchasing with Aerpostale online since 2016, never had an issue until november last year after placing two other successful orders prior. My order was cancelled without any plausible reason. I submitted the order again shortly after and the same thing happened. While others were confirming that they were getting their packages without any issues. On saturday I again submitted a new order and reached out to their customer care explaining my plight and asking for a resolve. the agent was very rude and ended the chat before I was finished expressing my concerns. currently, the funds for the cancelled order is still being held on my credit card and I am not sure how to reach out to them again and express my concerns regarding my credit card given how the agent handled the last matter.. I will paste the chat transcript below. Kathryn B. (Aeropostale) (12/30/2017, 10:29:25 AM): Hello, I'm Kathryn. Thanks for contacting Aeropostale! How can I help you? Me (12/30/2017, 10:29:46 AM): Hi again Kathryn Me (12/30/2017, 10:29:52 AM): so I placed the order Me (12/30/2017, 10:30:07 AM): however the last two orders I placed were cancelled Kathryn B. (Aeropostale) (12/30/2017, 10:30:24 AM): Are you using an international bank issued credit card? Me (12/30/2017, 10:30:24 AM): is there a way this wont happen again Me (12/30/2017, 10:30:29 AM): yes I am Me (12/30/2017, 10:30:48 AM): its visa card Kathryn B. (Aeropostale) (12/30/2017, 10:31:25 AM): That is the reason as our website currently is not accepting international billing or shipping. This option is expected to be available again in early 2018. Me (12/30/2017, 10:32:24 AM): ok then Me (12/30/2017, 10:32:37 AM): so why not let customers know that from the get go Me (12/30/2017, 10:32:41 AM):? Me (12/30/2017, 10:32:52 AM): its a us address Me (12/30/2017, 10:32:57 AM): visa card Kathryn B. (Aeropostale) (12/30/2017, 10:33:01 AM): The website does not offer international shipping, only US and Canada. Me (12/30/2017, 10:33:05 AM): and I think its very inconvenient Me (12/30/2017, 10:33:16 AM): it isnt international Me (12/30/2017, 10:33:20 AM): doral florida Kathryn B. (Aeropostale) (12/30/2017, 10:33:23 AM): The form of payment is international. Me (12/30/2017, 10:33:32 AM): its a visa card... Kathryn B. (Aeropostale) (12/30/2017, 10:33:42 AM): It is an international bank issued Visa. Me (12/30/2017, 10:34:17 AM): in my opinion Me (12/30/2017, 10:34:25 AM): I think this sounds like just another excuse Me (12/30/2017, 10:34:33 AM): each time I raise the same issue Me (12/30/2017, 10:34:40 AM): I hear diferent excuses Me (12/30/2017, 10:34:48 AM): can I be connected to a supervisor please? Kathryn B. (Aeropostale) (12/30/2017, 10:34:54 AM): I apologize, but I am not going to argue with you about our shipping and billing policies. Me (12/30/2017, 10:35:01 AM): because im not sure if you understand where im coming from Me (12/30/2017, 10:35:30 AM): and I thin you are rude Me (12/30/2017, 10:35:37 AM): I work within banking Kathryn B. (Aeropostale) (12/30/2017, 10:35:41 AM): Have a great day.