Submitted a dispute on 2 cards purchased at $500.00 each. Tried to activate it and found out that it was already registered to someone else. They said they would send me a dispute packet, that was on 10/16/2020. As of today 11/04/2020, I have not received anything. Keep trying to contact MyVanilla and keep getting nowhere have the reference numbers and still can't get to speak to a representative. For the last 2 and a half weeks I have been out of $1000.00 and no one to help me get a refund. User's recommendation: Not to Purchase anything from this company.