I believe that Southwestvacations.com needs to be investigated. I used their website to click on "Disney Deals." I decided to "build my own vacation" so that I could reserve a "Good Neighbor" hotel. I selected air, and then hotel. When my hotel offer appeared, I received a Disney option to purchase 2 day hopper tickets for a discount. I selected this option. I selected car rental as well. As my vacation is nearly approaching, I called Southwest as well as Southwest Vacations to inquire about my hopper tickets. They looked at my purchase and told me I made a mistake and did not purchase through southwestvacations.com. I "Purchased" through Southwest instead. Therefore I do not qualify for the Hopper tickets. I tried to tell "Customer Care (Ha Ha) that I did purchase the tickets through southwestvacations.com. I was given the runaround and Gaslighted by customer care. They insisted I only thought that I purchased the Southwest Package. Since I received 3 separate confirmation emails rather than one-- I do not qualify and did it wrong. I did purchase this package correctly. However I think that Southwest is scamming us. Think about it: It is a bad economy. Draw people in on a deal. And then when they call confused about the missing offer they insist that the customer screwed up. I am an intelligent individual. I have a Master degree plus 45. I know exactly how I ordered. "Customer Care" is wonderful at gaslighting and making the consumer think that s/he isignorant. I know I purchased correctly and selected the Disney package option. If one de-selected Disney tickets, you would get a warning sign stating that this is a Disney Offer and the price will change if you cancel the Disney tickets. HMMMMM... Dummy proof yet I "messed up." Something is fishy. Kind of like how 5/3 got sued for overdraft fees. I wonder if I.T. found a way to re-direct orders to make it look like the consumer ordered incorrectly to cover it all up.