In March 2010 I purchased a Miela dishwasher because I thought this would be a quality product, by 2015 the circulation pump went wrong, it was apparently a fault that was known to Miela as the part was faulty at production, so it was replaced. On April 20th 2018 the dishwasher goes wrong again another circulation pump fault apparently. I phoned Miela and arranged for an engineer to come to fix it. I take out the Plantinum Care policy for £249. I was not advised of the engineers name as should have happened according to your service care plan. The visit was booked for the 2nd May. I arrange for a friend to come and sit in my house for 2 hours to wait for him. I am informed that the dishwasher needs a spare part. I am given another date - the 23rd of May (which is far too long a gap between visits) for him to visit and replace the part. He should have contacted me or somebody should've contacted me the day before say what time to expect him, I heard nothing! So last night I had to phone Miele again (spoke to Jo) to find out what time he was coming and I was given the timeslot of 2.15 to 3.30. Again I have a friend to come and sit in my house to wait for him. My friend waited three hours and the engineer did not show up. He finally phoned at 6 o'clock in the evening to say he wasn't coming because he couldn't get the spare part. He said he knew this morning the spare parts had not arrived and he tried to phone me but he had not got the gumption to leave a message or text me or email me to tell me this information. I informed Jo the previous evening that I work full time in a school and from 8.30 till 3 o'clock so I am unavailable to take calls but a text message would be fine but apparently that information did not filter through to him despite me being told that she had put it on his work plan. I phoned Miela at 4 o'clock this evening (spoken to Susie) to find out where he was and they didn't know - surely in this day and age somebody must know what where your engineers are! I had to phone again at 5 o'clock as he still hadn't turned up (spoke to Michelle I think) I finally find out the name of the engineer which is Dave, and he didn't bother phoning me until 6 o'clock this evening! He told me that the office were aware of the fact that the spare parts had not arrived this morning and they could've given me that information. So all in all a completely shambolic set of events about which I am extremely angry and I do not feel I have had any care or service from Miela despite spending £249 on your platinum service care plan (more like tin service care plan so far!) and quite frankly I would like a refund at the very least. Apart from never buying a Miela product ever again and definitely not recommending Miela to anyone else I will of course be putting all this information of your appalling service out there and telling everyone I know about this debacle.