Dishonest, untrustworthy, downright liars. Horrible service. Our unit was installed incorrectly. The UV light box panel was placed underneath the big white tubing. That meant the UV light could never be switched out, from day one. The way the drainage system was set up, if it got slightly clogged it overflowed. That could have happened numerous times before Luis came out and unclogged it. It only could have drained down into our floor and then into the flooring. Because when the water did start coming out, it bubbled up out of the floorboard and flooring, not from the front of the unit or even outside the closet so we would have known. Both those were the companies fault, regardless of anything we did after the unit was installed. And you have records to show who put it in, and who signed off on it when it was first put in. There is nothing that makes this the customer responsibility to check how licensed technicians installed a $10,000 unit. But what put us over the top was when we finally had the flooding when our floor bubbled and separated, still wet - Luis came out, unclogged it, my husband specifically went over the design with him and he guaranteed us that is just how they are installed. We told him we were worried it would happen again. But rather than show any interest in the damage, he went in the backyard, and completely took apart our air conditioning unit and tell us the problem would cost $800.00 but he might have the part in the truck and give us a $400 discount was crazy. We told him to put it back together and pack up. I complained about that situation more than one time. When you finally got the message about the flooring, six months later you did send a company out immediately to dry it out. But, we had done that on our own expense and watched the floors settle back in. We have a very nice house. Our flooring happens to match entirely downstairs. To this logged and documented complaint, with all documentation needed, plus pictures of the damage, we have been told it is our fault and to call our insurance company. Besides the deliberate fraud, dishonesty, and our due diligence this problem took over a year to fix, and only when one tech came out and finally admitted he could not fix it without it going to their install department. To prove they did it wrong, they did send an installer out who had to redo the entire unit. So where in that saga, does it become the customer's obligation to fix the damaged floor from and improper install of a $10,000 unit.