Short Version - Stay away from Bernie & Phyl's. 1) Salesmen will misrepresent the items to make a sale, 2) spill/stain warranty is impossible to abide by and B&P will do anything to not honor it. Long Version - Purchased a "Sunbrella" couch for over $2,200. Was told by a sales representative that this fabric would be more resistant to stains than a typical fabric In addition, he explained that they have an amazing stain/spill warranty that will leave us completely "Worry Free". Because of this salesman, we purchased a lighter color couch, when originally we were going to buy a darker couch to avoid stain issues. On top of that, we purchased this additional warranty. Needless to say, the salesmen made false claims on the resistance of this fabric. We actually had a Bernie and Phyl's technician to the house who admitted that this fabric is actually worse than a regular couch fabric. It allows stains just as easily, and is harder to clean. I'm not talking about huge red wine stains. I mean simple little formula spit ups and infant drool stains. This fabric also greatly increased the price of the couch. Because of this quality issue, we have had to make multiple calls on the spill/stain warranty we bought. The first time we made a call, they sent us new cushion covers. At that time I requested that we use this as an opportunity to trade the couch in for a darker color, which was our original plan before the salesman misrepresented the quality of the fabric. I said at the time that these stains weren't spagetti sauce and red wine spills, but something as simple as a few drops of WHITE formula would leave a spot that wouldn't come out. We had a baby and planned on having more kids and I knew this would keep happening and we didn't want to have to keep calling in every issue. The technician is only available in our area on Thursdays in the middle of the day. We can't keep taking off work for this. They told me no, and that I was welcome to call in again and again as needed. "Worry Free", right?. Because of the annoyance of not being able to take a day of work off, every time my son decides to drool, we have learned to deal with the smaller ones, flipping cushions over, etc. However, we had people over recently and both arm rests were stained during this small gathering. Again "Stained" as in small little issues, smaller than a quarter, not a keg explosion. When calling this in, Bernie and Phyls declined to honor the warranty, as they were calling the whole couch an "Accumulation of stains" and that was not covered. I explained calmly that I understand the cushions have a collection of small stains, and we are fine with that because we can't take a day off of work every time my son gets a little white milk on the cream couch. My issue was these two stains that happened on the arm rests (which cannot be flipped over like the seat cushions) that both happened at the same event. They said even these two stains alone were an "Accumulation of stains" and would not be covered because they were separate stains. This is an impossibly impractical warranty to abide by. How can I possibly get a Bernie and Phyl's technician to the house between two stains that happen an hour apart if they only come on Thursdays between 10am and 1pm? Do I just only have people over during that window and have a technician standing by? On top of this, the customer service representative was rude. Instead of trying to be understanding, she blamed me for "neglect". We are not neglectful and this is not a dirty environment. We have professional house cleaners come to our house once a week, whose work included cleaning the furniture. Apparently, its okay to buy a living room sofa from Bernie and Phyls, as long as you don't put it near children or visitors, and stand over it with fabric cleaner available at all times. When I explained that my family and I have purchased over $10,000 in furniture from Bernie and Phyls and that they are losing a loyal customer over this issue, the customer service representative simply said "That's fine."