10 Apr, 2019 → by ClaimboUser668030
Dishonest company – Protection One customer service are liars

1

I recently called Alec Stanley at Protection One to ask that they mail me a replacement sensor as one had fallen off my door. She said they had to send a tech and it would cost me $120. Alternatively I could pay $5 and have him come out for free and cancel the following day. I really just wanted it mailed to me but the guy came out and spent 2 minutes gluing the new sensor on the door. He then spent an hour on the phone with me to correct the error on the $120 charge. When I called the next day to complain and to cancel this $5 which turned out to be $10 a month, they said I can't cancel and should call back in a year or 18 months and then they would possibly allow me to cancel the fee. When I asked how they could allow Alec to make such false representations Elizabeth told me that the company couldn't do anything about monitoring to ensuring their employees tell the truth and that the best she could do is waive the $120 fee that someone had already told me they would waive. If I choose to discontinue doing business with them after over 20 years... she said I would have to pay 750. I did just move so this may be true, but no where is it written that I need to wait a year to 18 months to cancel my monthly extra $10 fee. I'll try calling again tomorrow in the hopes of finding someone honest to speak to, but I'm not holding my breath. This company has gone down. WARNING Stay away pick an honest company.
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