SCAM!!! BEWARE! I sent in my ipad 2 16G wifi with a cracked screen after it was estimated that I would receive $99. 2 weeks later and with no interim communication, a measly $12 was deposited into my Paypal account. I tried to call immediately but it was not during their regular business hours. There was not an opportunity to leave any voicemail so I started emailing, disputing the amount, repeatedly stating in my emails that i would just like my iPad back and asking for someone to contact me and left my phone number and email address every time. I received no phone call, and at the soonest opportunity that i had, during normal business hours, I CALLED. AND CALLED AND CALLED. It took about an hour and a half of holding and getting disconnected and then when I finally got ahold of someone, I found out that the day I received my payment they had recycled my iPad so i couldn't even get it back, even though it says in their terms and conditions that i had 3 days to dispute the amount. Conveniently, they only take disputes verbally but it is impossible to actually call them in a timely manner. I was offered an additional $23 after going round and round with a very unprofessional agent on the phone who was OBVIOUSLY making things up as he went. He even tried to say that I had responded to an automated email account and that's why I didn't receive any responses. Also tried initially to make up additional damages that were not on the iPad. When I asked to speak to a supervisor I was told that one wasn't available. He just kept telling me that if i tried to talk to them, i wouldn't get any better result. In the end, out of sheer frustration I accepted the $23. Please don't deal with this company. I can't even believe they are still in business.