This company (Infinity Insurance)is extremely disorganized and unprofessional. When being hit by another party they admitted they were at fault. We explained this to Infinity who insured the car we were in and when we called infinity they were lazy and said we should call the other parties insurance company since the other driver was at fault. They did not want to help or make the call. The other parties insurance would not get back to us. We called infinity and they told us to go to Santa ana to expedite where appraiser can take photos because otherwise it takes them 3 to 4 days to have an appraiser stop by. Drove to Santa Ana and the appraiser was a rude arrogant woman and they worked out of a body shop. The appraisers worked inside a body shop owned by a seprate entity. The Infinity appraiser Lied and said we had to get the work done there in Santa ana at that shop. Not only did she lie but she was nasty and rude. STAY AWAY FROM THIS COMPANY. BAD BAD BAD