My wife and I booked a room through hotels.com at a Sterling Resorts Splash in Florida — 17698 Front Beach Rd, Panama City Beach, FL 32413. When we arrived at the front desk on March the 12th of 2015, we were told that the room is being cleaned. And we were asked to wait. We waited for around an hour. What the janitors did for an hour is still a mystery to us, because when we first walked into our room it smelled like a greasy machinery shed that a farmer had used over the years. There was absolutely no sign that the room had any recent cleanings. Apparently there are several guests that end up in HORRIBLE rooms and it turns out to simply be an “oops they got screwed” kind of deal to Sterling Resorts — in other words, some guests have to take the room regardless of the condition it’s in and Sterling Resorts doesn’t care as long as they get their money. It was our first and last stay at Sterling Resorts because of how they DIDN’T handle this situation. 1. When we first walked in the door there was the awful old greasy machinery shed kind of smell. And the carpet on the floor had lots of dark stained spots on it. We were not able to walk without shoes / flip flops during the entire vacation because of how the carpet felt on our bare feet. Stains would have been fine, but it felt as disgusting as it appeared. 2. We made our way into the bedroom where we found what appeared to be pubic hair on the bed. (I didn’t get a picture of the hair in the bed because my wife removed the sheets before I could get one). 3. Last stop was the bathroom… there were hair everywhere in the bathroom. On the sink and on the floor. AT THIS POINT WE WERE CERTAIN THE ROOM WAS NOT CLEANED. WE WENT TO THE NEAREST WINN DIXIE AND GOT CLEANING SUPPLIES AND SPENT A COUPLE HOURS CLEANING THE ENTIRE ROOM FROM FRONT TO BACK. In the details of the cleaning process we found… 4. The bathtub was coated with a dark residue. The disgusting part is that it was easy to clean. (The house keepers simply didn’t clean it). Easy to clean… simply rubbing against it with a wet finger removed the residue… means it would have become part of our bath water if we hadn’t cleaned it. 5. The bathtub drain was clogged. 6. The door handle to the balcony was broken and wouldn’t lock. We slept behind an unlocked balcony door. 7. The handle on the laundry machine was broken. 8. The iron was coated with some kind of brown grime. We couldn’t use it to iron our clothes. 9. The TV/DVD player didn’t work and had to be replaced. 10. Everything in the room was old. That would have been fine, but things didn’t work. 11. We got sheets and covered the couches with them for the entire stay. Considering what was on the floors and everywhere else… we didn’t want to take any chances on what might be on the couches. 12. All the dishes needed a washing. 13. And the people in the room below us smoked as we were on the balcony trying to enjoy our morning. It was so bad we had to go inside for a while. 14. The elevators broke and we got stuck on the 17th floor. All we got was a cold phone call to let us know we wouldn't be getting any kind of refund. The way they didn't handle this issue is outrageous. You can see more details along with other guest complaints at this blog: www.sterlingtrash.wordpress.com