I returned 2 items by collect plus, then I got an email stating one item had been refunded so I called them and said I returned 2 items they had been looking into the issue with their warehouse all last week. I called again on Thursday and was told that the warehouse told them that only 1 item was returned and no returns label was returned, I returned 2 items and the returns label, I was told that the customer services manager would call me back after they came out of a meeting at 4pm. Nobody called me back. I called again yesterday at 11am and was told that I would receive a call back as they had still not had a response from the warehouse. I have still had no call back. I think this is absolutely disgusting customer service I am constantly chasing up about a parcel I sent back and am just being ignored. I want me refund for the 2nd item I returned!!!