I will be writing numerous reviews online to help others avoid this scam of a company. We noticed that 3 weeks after our confirmed delivery date, our order was never delivered. Come to find out that is because they did not even produce the stools in the first place! They took our money, provided a ship date of February 8th, confirmed the ship date by phone on the day, but clearly this was a hoax as no merchandise was ever produced. Had I not followed up with them, we never would have discovered this, as no one made contact with me and even knew what had happened until I very persistently contacted them. After hours and days of trying to reach anyone in this business I finally managed to contact Maria who up to this point had been very helpful. She had no idea that there was even an issue, as clearly she had not checked if this order was completed. No remedial actions or solutions were offered to help us meet our shipping deadline, except to start the production all over again and have us just wait again and hope that this time the chairs would actually be made. I was asking questions about an exact ship date and any other options, as well as the exact ship dates of those. At this point, she told me that she could not help me anymore that day because she was going home in 10 minutes and didn't want to make any more calls. At that point I started to get upset at being blatantly disrespected and basically ignored and I asked/begged/demanded to speak with her supervisor, Alberto Cohen. She informed me that she could not get him on the phone, so I asked for his email address which she declined to provide, instead trying to lead me towards the generic sales email address, which I know from experience, goes to multiple people and is often ignored as there is clearly no accountability. Eventually, she gave in and low-and-behold Alberto magically appeared on the other end of the phone. He then very rudely informed me that he will not do business with us and when I reminded him that they had already taken payment he said that he will return our money and hung up on me. Needless to say, this disgusting situation has me thinking that we are better off taking our business somewhere else anyways. I feel terrible for our special-order customer, as this company has put him in a terrible position with the opening of his restaurant. We will work hard to find a replacement for him, because that is what a decent, respectable, honest company does when situations go awry. RestaurantFurniture.net should take note of that!