25 Nov, 2020 → by ClaimboUser324754
Disgruntled customer (not once but twice)!!

3

I ordered a washing machine from the store in Shallotte North Carolina in early October 2020 and it was delivered as agreed. I also ordered the washing machine hoses early October, but I did so online having the parts delivered to the Wilmington North Carolina store. I called weekly to check the status of the hoses for about two weeks and they still had not arrived. I was informed by the rep in the Wilmington North Carolina store that they would call me when the parts arrived. Here it is late November 2020 and I decided to call and check the status of the hoses again and was told that they have been there since November 4 but they were delivered to the Shallotte North Carolina store. I dont know how that got mixed up but I personally ordered those hoses online and intentionally had them delivered to the Wilmington store. So how they were transferred to Shallotte, I have no clue but I am not a happy customer. I will never walk into the Shallotte store to order another product or service from Badcock. They are not Just unprofessional they are very unorganized. I have been a long-standing customer for quite some time but this most recent purchase is my absolute last purchase. This is the 2nd unfortunate mishap with this furniture company. User's recommendation: Shop around even if it cost more.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Badcock Home Furniture you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.