1 Jan, 2018 → by ClaimboUser200859
discrimination from a drive-thru teller

2

On 6/28/2018 I needed to withdraw $80.00 dollars. I went thru a pnc bank drive thru because I had my grandchild whose a month old in the backseat and did not want to carry a car seat into the bank. My husband had my bankcard because he put some money into my account earlier that day so I had to use my state id. I informed the teller that I did not have my bankcard nor did I know my account number by heart so i'd have to use my id. She acknowledge my request, she asked if I had a withdrawal slip and I told her I did not. She sent the tray out for me to send my id through along with a withdrawal slip. I also asked her to give me my account number and routing because I have a bill I need to pay on line today. She stated she had to get a mangers approval than asked me what my address was as she looked at my id in her hand. Than asked when was the last time I used my card and where. I gave her the information she asked for with no hesitation. She than proceeded to ask me "why was I here in ohio instead of kentucky"? I was taken aback because the questions. I told her have property here in ohio and I have dual residency. She asked me have I ever had an ohio id. I told her I had but now I work and also live in kentucky so I have an kentucky id. I also informed her that I do have a bankcard and my husband has it with him. It seemed strange to me but she said her "manager" would be asking these question. She said she had to get her manager to sign off on my withdrawal so I waited for her to go and do that. When she returned she stood there and read my account activity, took her time doing that... Than asked me would I take it in $20's. Before she sent my money out to me she asked me "how long doyou think you'll be here in ohio"? I told her I don't know... So, she goes on to tell me I need to get my bankcard from my husband to avoid problems. I never had a problem using my identification at my local branch or any other until I came to this one! The branch is in oakwood located dayton, ohio. I have spent my money in that community for over 2 decades! I have never experienced rasicm there before in another business other than this one! A institution that I put my money in! A place that should not be treating as if I do not belong nor should have any business utilizing my personal account! I was very embarrassed, I was inconvenienced with my time for having to wait for over 10 minutes in a one lane... Only lane drive thru! It was very apparent to me and my family member in the car that I was being mistreated and I feel it was due to my skin color! I want someone to respond to my complaint!
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