Tory Burch staff was terribly discourteous when I tried to get assistance in fixing a pair of shoes that had stones fall off. I called first and asked what was appropriate and convenient for them. When I entered the Greenwich store it was nothing but "i cant be bothered with Attitude" and you dont look like our type of customer. I could not believe the poor customer service and not to mention my wife bought a pair of pants and the young attendees had no idea where the pants could be hemmed. For the price, I would expect the corporate office to get some training for the young and immature staff and then find the resources in order to better serve the clientele. I regretfully would not recommend this store to anyone.