Ordered some items from wintersilks and received them in reasonable time and loved everything. So I decided to order something again. They gave me a discount coupon and I tried to apply it on my second order, but it did not work and I was charged the full price. Contacted customer service and they promised to check what had happened. Later they contacted me and said that there was nothing they could do and offered me another coupon on my next order. I asked they how can I be sure that it will work but they did not reply. They were not even sure will it work or not! Totally unprofessional. This company is not so bad as many others, but i'm very disappointed and I guess I will not be buying from them again.