22 Oct, 2019 → by ClaimboUser643167
discoloured leather strap for item no : ftw6054

1

Hi Team, I had purchased Fossil Gen 5 smartwatch a month ago. It has a blush leather strap and within 5 days of wearing it, the strap has turned dull and blackish. Neither I took it to shower nor to the gym but still it looks like a year old watch. On visiting the nearest service centre, the executive has no solution to this issue and instead asks me to take care of it and wear the watch occasionally. Who wears a smartwatch occasionally? I have spent 23000 INR on a watch which looks old within 5 days of use. I wear this watch only during office hours and still, the condition of the strap is pathetic. Moreover, as per the service centre, there is no solution available to clean the strap. Even if the strap is replaced, the situation remains the same. I am highly disappointed and will never recommend anyone to buy a fossil watch. It is worthless spending of 23000 INR. Order No: [protected] for your reference. I have already mailed but no one responded. Please address this issue as soon as possible. Please provide a resolution to this problem as soon as possible. Regards, Kingshuk Saha Contact no: [protected]
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