I am writing to express my extreme disappointment with the leasing and maintenance process of my 2014 Avalon. I recently turned in the car. The entire process was miserable from the beginning of the lease through the end-of-lease turn-in. I have leased six cars of various makes, but Toyota has been the worst experience by far. The vehicle turn-in process was a nightmare. Even though I had called SETF in advance and was told that I could return the car to any Toyota dealership, I was subsequently told by multiple dealerships that they would not accept my car. In fact, I had spoken to a representative at Toyota South Atlanta prior to driving there. The representative said to come in and ask for the Sales Manager, who would then handle my vehicle turn-in. However, when I went to that location, the dealership refused to handle it. I only had a small window of opportunity to turn the car in due to my job. My time was wasted, as well as the time of the person that I had to ask on multiple occasions to drive in a second car so I could attempt to turn the car in. Now I have been assessed with excessive turn-in fees because I did not lease or purchase another Toyota. Let me tell you why I could not lease or purchase another Toyota. In addition to the horrible turn-in process, I also had the following issues: • The finance employee at the time of lease was very nasty to deal with. He went so far as to call my mother a fool for no reason. • The service center at Toyota South Atlanta in Morrow, GA, is in serious need of training. During the two times that I visited, they did not welcome me; I had to stand around hoping someone might finally help me. Even more egregious was the fact that they lied about having rotated my tires. The service manager was unresponsive to the multiple voicemails I left and never resolved the situation. Consequently I had to go to my credit card company for reimbursement. I really enjoyed driving my Avalon, but due to these harrowing experiences, I strongly feel that my assessed charges of $590 need to be waived. Perhaps then I will feel like I am valued enough to be able to come back to Toyota in the future.