An attractive pricing sale from one of the biggest sellers on Ebay -SuperJeweler.com drew my attention.14k white gold necklace with 1/4crt round cutting diamond, for only $99.99.Perfect for my NewYear gift to surprise her.============Ordered it with excitements, anticipation,  took more than 3 days to finally confirm shipping.Tracked the parcel and it was delivered so far so good.============Until one morning, I received a phonecall from Fedex Import Team, asking me to provide Commercial Invoice of this item.According to my trading experiences, this is the type of invoice that only seller could provide, and I have no copies of it.So I answered "No, I don't have the invoice with me.""Ok, we will get in touch with your sender instead, "that's all I heard from the call.============As for my knowing, this package would never pass customs without that invoice.Instantly I emailed Superjeweler.com through Ebay about this issue.=============Another day passed, I tracked this parcel again to only realize it still stuck in customs.I had to know what happened, since I got no replies from both Fedex and Superjeweler.com.Full of anxiety, I called Fedex.According to them, this parcel still could not be released by customs because they haven't got any replies from my sender, which was Superjeweler.com.I double-checked Superjeweler's email with Fedex, and added other possible contact information of this seller to their knowing.(You could easily find a seller's contact information through the email of Paypal receipt on that transaction)"Ok I have updated your case and emailed this seller for Comercial Invoice". Fedex answered.=============I was surprised to realise the fact that SuperJeweler was probably unreachable,  since this was my first deal from them(with fingers crossed, hoping this was not a scam), and this was meant for a NewYear gift(though I knew it meant no more due to the delay of package, but I'd still give it a try).=============I waited until it was their business opening time and used the Live Contact of their website -SuperJeweler.comhoping to at least reach someone from their office.Good thing after I sent the message about this issue, a representative named Elizabeth signed into this chatroom and replied me with extremely short answer,  "K we'll reply to that Fedex email".=============Another day passed, I received a phonecall from Fedex that told me they have received the Commercial Invoice, but still needed to enquire me some questions because that invoice was not filled completely.I cooperated and answered them everything I knew about this sale and this necklace, it was almost like an interrogation.After I hung the call, I had mixed feelings.Good thing the wait was worthwhile,  seemed like Elizabeth did look into my case.Even though the invoice shouldn't be left out in the first place, and the resubmitted one was not filled completely, well, at least the needed invoice was finally provided.==================What would happen if I did not use that Live Chat, then this seller would still be unreachable and my parcel was left there to rot?I sent message to SuperJeweler.com again through Ebay to update them about this case and to thank Elizabeth.I also expressed in that message telling them I didn't feel good about how they were being unreachable.===============Another day passed, I tracked this parcel again and found that it had finally been released by customsbut had a indefinite delivery period with Shipment Exceptions status.Again getting no replies from Fedex and Superjeweler, I chose to call Fedex again to look into this case.They said because of the delays on custom paperwork, now this parcel had to wait for days or weeks to get back on track again.Now it's confirmed that my NewYear gift plan was ruined.=============I sent message to Superjeweler again to update this case and told them because of insufficient document provided, my parcel went into a indefinite delays.============So more days passed, it was still the same status whenever I tracked this parcel.Still getting no replies from both Fedex and SuperJeweler, I knew I could only wait.This was a frustrating stage, not sure when this wait would be over.============Another day passed, I finally received the shortest reply from SuperJeweler, "We'll in touch with them, "and that was a reply to my very first message to them about this case.Wow, if I had to wait until this very moment only for you to respond, and did not use that Live Chat function to get this problem solved, my parcel would really go rotten.I replied to that message instantly telling them about how I felt and how disappoined I was, especially since they were such big and power seller on Ebay, I expected more and better from them.==============By the end of that day, I checked my parcel and the status finally changed to Released by Customs, In Transit.Good thing I made moves first before SuperJeweler was able to assist me with anything(In fact,  nothing besides Elizabeth's part)===============Finally the wait was over,  doorbell rung, and this dying parcel finally arrived.I couldn't express how excited I was, I thought I was about to jump-hug that delivery man.It was no longer NewYear when the parcel was here.But at least this parcel was no longer suffering in the customs.================I opened it with anticipation, yet it was dissatisfying.Packaged badly, a zip-locked bag with everything stuffed inside.Sloppy giftbag with a cheap pearl chain inside of it.The certificate card of the diamond looked fabricated.The blue cardboard box was no-way described as elegant.=================Opened it,  listless necklace lying inside.Sponge was trimmed uneven.The chain was too fine, almost breakable.(I strongly suggest not to wear that fine chain to avoid breakage)Diamond looked okay but the clarity was definitely not there.I wondered if it would worth the price that certificate stated.==================I sent another message to SuperJeweler to inform them about the package arrivaland told them the quality of the whole package could be improved.With disappointment, I went to bed.==================Another day passed and I received the following response from SuperJeweler: "The package arrived in 1 week from the U.S, before New Years.This has been by far the worst buyer experience we have ever encountered.Very unfair."What a big accuse!It did arrive after NewYear.They were the unfair one to accuse me as the worst buyer.===================I obliged as a buyer, paid instantly, contacted them instantly when the parcel was stuck in customs, which obviously was not my fault for leaving out Commercial Invoice for paperworks.=================After all those messages I sent, they only responded by now!================1. Missed out commercial invoice which caused this parcel hadindefinite delays.2. Unreachable and never reply to my emails.3. Did not keep me updated in time about this case.4. Did not provide me any assistance or professional advices on this issue.5. Serve me badly by replying extremely short response.6.Accusing me as their worst customer.7. It's clearly their mistake in the first place by leaving out the invoice, yet they don't think they owe me any apologies.8. Made my NewYear gift pointless now.=================All those points just officially made SuperJeweler the most disappointing seller I have encountered.===================Buyers are not here just for shopping leisure, but for a great customerservice as well.I have had pleasant shopping experiences from those little sellers origin from Chinaland, who speak imperfect English yet serve customers so well.They respond fast, even with broken grammar, still good communications.==================SuperJeweler is one of the most power-sellers on Ebay, I trusted them but the fact spoke differently.They really should put themselves into buyers' shoes, and to be moreconsiderate.===================Just look at how many negative feedbacks they received only a few days since January 2014, these comments speak louder.====================If you were a buyer reading this post, be very cautious when trading online and internationally.Power-sellers don't always mean they are good at serving, communications, and providing good quality of packaging and products.=======================If you were a seller, keep in mind that good communications and after-sale service, honesty, sincerity, would help cover up all the other flaws in your business.Once good impressions are left and customers are pleased, they will patronize your store more often, a win-win situation!=======================Thanks for reading my long post, if you have any good/bad shopping experiences to share, or any comments about this post, feel free to respond.======================