I purchased 2 items. I wanted to return them about 10 minutes afterwards due to change in gift item. I went back to store with receipt and was told I couldnt get money back since I paid cash. Policy according to sales rep no cash back when paying with cash. What!!!!????? I had receipt. I could understand if I didnt have receipt. And even if it was days later. But it was same day within 15 minutes. So disappointing and wheres customer service. I even tried calling on phone same day no answer. I tried calling in morning next day. Not open lines. Again what???!!!! When are lines open. Werent open at 10am. Nor 5 pm. Wheres customer service ?????? Very bad policy and service!!!!!!! User's recommendation: Don’t buy from Spencer’s!